Welcome to the BandiWala Support Center
We're here to help you with any issues or questions related to the BandiWala app. If you experience any problems while using the app, please contact our support team.
Contact Us
Email: support@bandiwala.co.in
We aim to respond to all support requests within 24–48 business hours.
We Can Help With
- Account creation and login issues
- OTP verification problems
- Order placement and order tracking
- Payment-related concerns
- Vendor-related queries
- Technical issues and app crashes
- Reporting bugs
- Feature requests and suggestions
- General questions about using BandiWala
Before Contacting Support
To help us resolve your issue more quickly, please include:
- Your registered phone number or email address
- Device model
- Android or iOS version
- App version
- A clear description of the issue
- Screenshots or screen recordings (if applicable)
Frequently Asked Questions
Q: I didn't receive my OTP.
A: Please ensure your phone has network connectivity, verify that the entered phone number is correct, and wait a few minutes before requesting another OTP.
Q: My order is delayed.
A: Order preparation and delivery times may vary depending on vendor availability, demand, and location. You can check your order status within the app.
Q: I found a bug.
A: Please email us with a detailed description of the issue, the steps to reproduce it, and any screenshots or videos that may help us investigate.
Q: How do I suggest a new feature?
A: We welcome your feedback. Send your suggestions to our support email, and we'll consider them for future updates.
Privacy
Your privacy is important to us.
We only use the information you provide to investigate and resolve your support request.
For more information, please review our Privacy Policy: https://bandiwala.co.in/privacy-policy
Service Availability
Our support team is available during regular business hours.
Messages received outside business hours will be addressed as soon as possible.
Thank You
Thank you for using BandiWala.
Your feedback helps us improve the app and provide a better experience for everyone.